Online Therapy Session Pricing with Licensed Psychologists

The price of a session includes 50 minutes of private conversation with a licensed psychologist who speaks Albanian, inside the Mendje app, by video, audio or messages as you prefer. It also includes direct messages with your psychologist between sessions, the thought journal and any educational materials your psychologist sends you on your topic. The 4- and 6-session plans additionally include AI-assisted mood monitoring. Switching psychologists is free of charge. There are no extra costs, sign-up fees or subscriptions: the price you see, 55, 49 or 46 euros per session depending on the plan, is the price you pay, in euros, inside the app. Sessions are paid privately. Cancelling or rescheduling is free up to 24 hours before the session. How a session unfolds from start to finish is explained on how Mendje works.

Yes. You can cancel or reschedule a session free of charge up to 24 hours before the scheduled time, directly from the app, with no phone calls and no explanations. If you cancel within the final 24 hours or don't show up, the session counts as used, because the psychologist has kept that hour reserved for you. When you reschedule, you pick another free time with the same psychologist; the remaining sessions in your plan are not lost and have no short expiry. If the psychologist has to cancel for their own reasons, the session is returned to your account at no cost and you book it whenever you like. For exceptional cases, such as a medical emergency, you can message our team from the app. For any other booking question see the frequently asked questions.

As a rule, no. Sessions at Mendje are paid privately and Mendje does not bill insurance companies or health funds directly, neither in Albania and Kosovo nor in the diaspora countries. Our psychologists are licensed in Albania or Kosovo and have no contracts with state insurance systems abroad; in Germany, for example, statutory and private health insurance generally do not reimburse psychological counselling by psychologists without a German licence. Some international private insurers or employer programmes do cover online psychological counselling; if you have one, ask your insurer before booking, and Mendje issues an invoice for every payment. Prices are published, from 46 euros per session, precisely so the decision can be made with full information. You can compare the plans on the pricing page. How to pay from abroad is explained on psychologists for the diaspora.

Yes, at any time and free of charge. If you feel your psychologist isn't the right fit, whether it's their working style, language, availability or simply that you don't feel comfortable, you choose another one directly in the app without losing the remaining sessions in your plan: they carry over to the new psychologist. You don't need to give a reason and the previous psychologist is not notified with details. You can see psychologists' profiles, with their qualifications, languages and areas of work, before you choose. A good fit between you and your psychologist is one of the most important factors in how therapy goes, so we encourage you to switch early if something isn't working rather than giving up. The available psychologists and their specialisms are on online psychologists at Mendje.

Yes. Downloading the Mendje app on iPhone and Android is free and requires no bank card. The self-care tools are free too: the personal journal, mood tracking and articles by licensed psychologists, which you can use every day without booking a single session. Only individual sessions with a psychologist are paid, costing from 46 euros per session on the 6-session plan up to 55 euros for a single session. There is no monthly subscription and no trial that automatically turns into a charge: you pay only when you book a session. If you're not sure where to start, you can download the app, try the journal and read the articles, and book a session when you feel ready. The first session requires no subscription or long-term commitment. What the free app includes is explained on how Mendje works.