How Online Therapy Works with a Psychologist at Mendje

Usually within a few days, often the next day. Once you download the app and complete the short questionnaire about how you feel and what you are looking for, you are shown suitable psychologists; you read their profiles, choose one and see their available times in real time. Booking happens directly in the app, with no phone calls, no email and no waiting lists, and confirmation is immediate. Psychologists also offer evening and weekend times, so your first session can be outside working hours. If the psychologist you prefer has no free slot on the day you want, you can choose another psychologist or the first available time. One caveat: Mendje is not an emergency service; if you are in crisis, use the crisis helplines that operate around the clock.

Three things are enough: a phone with the Mendje app (iPhone or Android), a stable internet connection, ideally Wi-Fi, and a quiet place where you feel comfortable talking without interruption for 50 minutes. Headphones with a microphone help with clearer sound and privacy but are not required. The session can take place by video, by audio only if you prefer not to be on camera, or by messages inside the app. You don't need a computer, an extra account or any other software: everything, from booking to payment to the session itself, happens inside the app. Before your first session it helps to think briefly about what you'd like to discuss, but no special preparation is needed; your psychologist guides the conversation. Prices per session are on the pricing page.

Yes, at any time and free of charge. The fit between you and your psychologist is one of the most important factors in how therapy goes, and it is normal to feel after a first meeting that this isn't the right person. In that case you choose a different psychologist directly in the app, without losing the remaining sessions in your plan and without having to explain yourself. The new psychologist does not see the previous one's notes unless you decide to share your history yourself. If you're unsure, you can message our team from the app and we'll help with another suggestion based on what you need: language, experience with a particular topic or availability. You can see the profiles and specialisms of psychologists on Mendje before you choose.

Individual sessions with a psychologist cost between 46 and 55 euros per session, depending on the plan you choose: a single session is 55 euros, the 4-session plan is 49 euros per session (196 euros in total) and the 6-session plan is 46 euros per session (276 euros in total). Every session lasts 50 minutes and takes place by video, audio or messages. There is no sign-up fee, monthly subscription or hidden cost; you pay inside the app only for what you book, and cancellation is free up to 24 hours before the session. The app and its self-care tools, such as the journal and mood tracking, are free. Sessions are paid privately and Mendje does not bill health insurers. You can compare all plans and find answers about payment on the pricing page.