FAQ
Answers to common questions: how online therapy works, pricing & session security on Mendje.
How can I download the Mendje app?
Mendje can be downloaded for free from the App Store for iPhone and from Google Play for Android devices. Simply search for "Mendje" in your app store.
Is Mendje free to use?
Downloading the app is free. You can find session prices on our pricing page. We offer different plans to suit your needs.
How do you verify psychologists?
Every psychologist goes through a rigorous verification process where we check degrees, professional licenses, clinical experience, and references. Only psychologists who meet all criteria are accepted.
How am I matched with a psychologist?
During onboarding, you fill out a short questionnaire about your needs. The questionnaire automatically matches you with the most suitable psychologist. If you have a 4 or 6 session package, you can switch your psychologist for free at any time. If you have a single session and are not satisfied, contact us at info@mendje.com and we will help you.
How long is a session?
A standard session lasts 50 minutes.
Can I cancel or reschedule a session?
Yes, you can cancel or reschedule your session up to 24 hours before the scheduled time at no extra cost.
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard). Your card details are not stored or tracked by us.
Are sessions confidential?
Yes, absolutely. All sessions are encrypted and your data is protected according to the highest GDPR standards. Psychologists are obligated to respect professional confidentiality.
From which countries can Mendje be used?
Mendje can be used from anywhere in the world. Whether you are in Albania, Kosovo, or abroad, you can connect with licensed Albanian psychologists.
Does Mendje offer couples therapy?
Yes, we offer couples sessions with psychologists specialized in couples therapy. Couples sessions are included in all our plans.
How does payment work?
Payment is made online before the session. After payment, we receive automatic confirmation and your session is booked.
What languages do the psychologists speak?
All our psychologists speak Albanian. Many of them also speak English, German, Italian, or other languages.
Do I need special equipment?
No, just a smartphone with an internet connection. The app works on iPhone and Android. We recommend a stable Wi-Fi connection for the best quality.
How can I contact support?
You can contact us at info@mendje.com or through the contact form in the app. Our team usually responds within 24 hours.
How much does online therapy cost with Mendje?
Online therapy sessions cost €46 to €55 per session. The most popular plan (4 sessions) is €49 per session. No hidden fees and you can cancel within 24 hours for free.
How does online therapy work in 5 steps?
1. Download Mendje app (free). 2. Create account and complete questionnaire. 3. The questionnaire matches you with a suitable psychologist. 4. Book session at time that suits you. 5. Start online therapy via secure video session.
Is online therapy as effective as in-person sessions?
Yes, scientific research shows online therapy is just as effective as in-person sessions. Added convenience makes it more accessible for many people.
How do I choose the right psychologist?
You can search by specialization (anxiety, depression, ADHD, etc), language, and availability. The questionnaire matches you automatically. With 4-6 session plans you can switch for free.
Is it safe to talk to a psychologist online?
Yes, absolutely safe. We are fully GDPR compliant, and psychologists are legally required to respect your confidentiality.
Start your journey today
Download the Mendje app and connect with a licensed psychologist within minutes. The first step is the most important and we are here to help you.
